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Service Desk 2 /SD2 (756965) - Onsite Toledo, OH
Toledo, OHService Desk 2, Support Staff II . Please submit candidates ready to work in-office in downtown Toledo, Ohio for 40 hours a week.
Show of Work for Support Staff
REQUIRED/Questions:
Under general supervision, maintains & updates the regional office case processing database?
Enters case file information into the database (e.g. closure dates, routing information, case recommendations)?
Assists with preparing & submitting cases to Central Office for the Commissioner Agenda & the Confirmation Agenda?
Prints labels, creates & compiles reports, & prepares case folders for investigations?
Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll)?
Operates personal computer, photocopier machine, facsimile machine, & other general office equipment?
Prepares outgoing mail?
Proofs copy & makes corrections?
Performs other related duties as assigned?
Education 2 years or less in College?
Computer data entry?
Answering calls?
Outlook?
Excel?
Word?
Understanding of OnBase Software (Highly desired)?
| Work in Office. Computers and other supplies will be provided. Parking/expenses are not provided. |
- Under general supervision, maintains & updates the regional office case processing database.
- Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
- Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
- Assists with preparing & submitting cases to Central Office for the Commissioner Agenda & the Confirmation Agenda.
- Prints labels, creates & compiles reports, & prepares case folders for investigations.
- Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll).
- Operates personal computer, photocopier machine, facsimile machine, & other general office equipment.
- Prepares outgoing mail.
- Proofs copy & makes corrections.
- Performs other related duties as assigned.
Show of Work for Support Staff
- Under general supervision, maintains & updates the regional office case processing database.
- Enters case file information into the database (e.g., closure dates, routing information, case recommendations).
- Assists with routing cases & processing charges (e.g., walk-in, mail-in, online);
REQUIRED/Questions:
Under general supervision, maintains & updates the regional office case processing database?
Enters case file information into the database (e.g. closure dates, routing information, case recommendations)?
Assists with preparing & submitting cases to Central Office for the Commissioner Agenda & the Confirmation Agenda?
Prints labels, creates & compiles reports, & prepares case folders for investigations?
Performs related clerical functions (e.g., acts as receptionist; answers telephones; responds to general inquiries; screens/refers calls; takes messages & greets visitors; updates & maintains filing system; creates intake packets; logs & distributes mail; maintains case logs; assists with regional payroll)?
Operates personal computer, photocopier machine, facsimile machine, & other general office equipment?
Prepares outgoing mail?
Proofs copy & makes corrections?
Performs other related duties as assigned?
Education 2 years or less in College?
Computer data entry?
Answering calls?
Outlook?
Excel?
Word?
Understanding of OnBase Software (Highly desired)?