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Desktop Support Engineer - Irvine

Irvine, CA

Desktop Support Engineer Job Description

Paranet, a rapidly-growing MSP located in Dallas, Tx, is looking for a Desktop Support Engineer to provide both onsite and remote technical assistance to our customer in the Irvine area. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Duties and Responsibilities

  • Address/Manage user tickets regarding hardware, software and networking based on priority
  • installing applications and computer peripherals for customers
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting as needed
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to Senior Engineers
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals 

Desktop Support Technician Skills Requirements and Qualifications

  • Experience - Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role working with Windows/Linux/Mac OS environments
  • IT computer networking – technicians are in charge of running servers, switches, routers, monitors, and computer networking
  • Troubleshooting skills – performing tests to identify and fix errors in computer networks including LAN and WAN is a key component of their work
  • Specific Technical Skills – Knowledge of network security practices and anti-virus programs office automation products and computer peripherals, like printers and scanners
  • Communication skills – being able to explain complicated technical process in a simple to way to non-technical staff is a requirement for successful technicians
  • Attitude  – Customer service oriented attitude
  • Education – BS in Computer Science or equivalent experience

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