Requirements

• 5+ years of applied experience with software design, development using C#, .NET and JavaScript.
• Experience working with medium to large complex projects with multiple dependencies using Agile principles.
• 5+ years of experience in hands on development using SQL, Web Services (REST and/or SOAP) required.
• 5+ years’ experience with web technologies (HTML 5, CSS 3, jQuery, JavaScript) required.
• Ember.JS or Angular.JS preferred but not required
• 3+ years’ experience with scripting languages / object oriented languages (e.g. Java, C#, Python, etc.).
• Experience with Microsoft development tools (SQL Server, Visual Studio, .Net) preferred.

• 5+ years of experience working with Internet Information Services environment required.
• 5+ years of experience troubleshooting full-stack application and networking issues required.
• 5+ years of experience with application, product configuration and support required.
• Ability to troubleshoot complex technical problems, engaging appropriate teams as necessary.
• Ability to obtain, analyze and synthesize information from multiple sources.
• Superior problem-solving, analytical and critical thinking skills.
• Proficiency with a product-based agile development methodology.
• Ability to clearly communicate with users, development team, and subject matter experts.
• Must have excellent documentation skills.
• Previous Banking / Financial Services experience preferred.

Responsibilities

• Work individually and collaboratively to deliver solutions from idea to live production systems.
• Work with the business to gather requirements for Digital Banking and Onboarding platforms.
• Maintain and support live production systems, resolve problems for standard and custom features.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
• Assist and mentor teammates to provide technical leadership and evangelize best practices.
• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of testing, including during the deployment and implementation of the code in production environments.
• Check-in and check-out code to Azure DevOps OR GitLab or equivalent repository for source control.
• Follow best practices and guidelines set by the Digital Enterprise team.
• Prepare Knowledge Base articles for design, code, errors, and recovery procedures.
• Develop proof of concepts (POCs) as needed, integrating new components with back-office systems during the design and requirements phase to evaluate products and integration strategies.
• Partners with business to address business and technology needs and/or deficiencies involving process, products or technology.
• Build strong relationships with internal partners (such as Core Technology, Risk, Strategy, Product Management, Reporting and Analytics).
• Install application software and complete complex web application configurations to meet business and application needs.
• Become subject matter expert on systems in order to assist with application upgrades and enhancements.
• Support business line by investigating operations-related problems/inquiries and recommend, facilitate and implement solutions.
• Assist with vendor management activities with assigned vendors for the applications owned / supported including, but not limited to upgrades, enhancements, implementations, customer impacts, vendor oversight and management.
• Support new product and application releases and enhancements, working with Delivery and line of business Support teams.
• Handle day to day application and product issues, including daily health checks of applications and processes.
• Thoroughly document system and feature level details.
• Own incidents and issues in order to conduct detailed root cause analysis to avoid further impacts and decrease the risk of recurring issues.