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IT Operations Support Analyst – Web Services - JP1853

Location: Taylor, TX
Job # 9982384
Date Posted: 09-27-2017
IT Operations Support Analyst 
Austin, TX
Contract 6 month + W2


Provides technical support for the commercial application suite and related interfaces. Works as a member of the IT Operations support team to process changes; minimizes the risk to the stability of the application when processing changes; reviews, tests and implements new application related tools or utilities as appropriate to meet business requirements and continuously improve performance. 

Essential Job Duties
  • Supports and maintains the commercial application suite.
  • Owns operations of the applications toolset.
  • Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area.
  • Coordinates with other teams and peers to ensure that applications run and interface smoothly.
  • Resolves issues in a timely manner.
  • Maintains flexibility in response to requests.
  • Understands how the applications support business processes and applies this knowledge to solve defined business problems.
  • Collaborates with other application and technical resources when resolving a problem or implementing a system change.
  • Analyzes current application processes and recommends improvements.
  • Participates in review of high-level application design and architecture.
  • Provides on-call support outside business hours as needed.
  • Develops and sustains a high level understanding of the competitive energy markets.
  • Increases and maintains proficiency on operational methodologies and concepts.
  • Updates and maintains required systems documentation, following documentation standards where applicable.
  • Identifies and acts upon functional and technical design and system architecture improvements.
  • Participates in systems migration planning and execution.
Technical Competencies
Apache, JBOSS, Java, Oracle (or other RDBMS), SQL queries, Single Sign On (SSO), LDAP, PKI, HTTPS, IIS, proficiency with networking concepts and protocols, scripting languages, UNIX/Linux, Windows Server, Splunk, network load balancers.

• Bachelor’s degree in Computer Science, MIS, or related field, or six years applicable experience is required.
Work Experience
• Minimum of 5 years (in excess of degree requirements stated above) of progressively responsible experience supporting computer applications.
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