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Change Management Coordinator - JP1859



Location: Taylor, TX
Job # 9980155
Date Posted: 09-26-2017
Change Management Coordinator
Contract W2
Austin, TX


Responsibilities
Provides support, oversight, administration and facilitation of changes that affect facilities, infrastructure, hardware, operating systems, database platforms, firmware, network, and software environments for 24/7 IT Operations. Ensure audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation in IT Service Delivery model by coordinating, communicating and recording changes to non-development environments. 

Essential Job Duties:
  • Coordinates within the department and with the IT operations and infrastructure teams to ensure that the system runs and interfaces smoothly
  • Understand business processes and apply this knowledge to solve defined business problems
  • Provides functional oversight for operational implementation plans
  • Consults with user groups, developers, technical staff and management to define the organization’s operational requirements
  • Directs the creation and maintenance of processes and procedures for the operational team
  • Plans, directs and coordinates change and release activities, overseeing complex implementations with multiple dependencies and cross-impacts
  • Directs complex changes and releases of new products or services, enhancements to existing products or services, and decommissions of systems to meet the company’s goals, business requirements and business processes
Education
Bachelor’s degree in Business, Computer Science, Engineering or related field or six years applicable experience is required.

Work Experience
  • Minimum of five (5) years (in excess of degree requirements stated above) of progressively responsible experience in system integration processes
  • Knowledge of theory and principles of change, release, incident, problem, and project management
Systems / Programs Used to support the SDLC Process
  • JIRA
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