back Back to Jobs

Jira Trainer / Implementation Lead

Location: Tampa, FL
Job # 11032162
Date Posted: 06-06-2018
Client Objective:
Jira Upgrade and new workflow creation
Environment Info:
Small install of Jira that is about 14 versions out of date
Core Needs:
Jira - 5-6 years usage 3-4 years implementation of Jira for clients
Java - 5-6 years Able to teach and communicate naturally and effectively"
Skills: Jira installation and customization, Java, Linux, Jira upgrades Description of Role (Lead SME, working as part of a team, admin, support, etc)
Lead SME working alone - oversight by a Sirius PM "SOW:
  1. Assist with upgrade of Jira to current version, to include:
    1. o Upgrade plan creation o Execution of upgrade
    2. o Validation of upgrade
  2. 2. Create a new issue workflow:
    1. Create a custom intake process with two states:
      1. A parsable email comes in and is able to directly create an issue.
      2. A non-parsable email comes in and must be flagged for review.
    2. Create a data gathering function that gathers data from an external SQL-like database and imports it into the issue.
    3. Implement appropriate states for issues to pass through in order to track the work being done.
    4. Implement a scheduler function in the issue that allows a user to schedule a reminder to validate that the issue is progressing through the system on time.
    5. Create reports to report on SLAs:
      1. How long is it taking for issues to move through specific states.
      2. How long are the issues taking to complete.
    6. Create as built documentation."
this job portal is powered by CATS