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Service Delivery Analyst

Location: Taylor, TX
Job # 10327152
Date Posted: 01-14-2018
Service Delivery Analyst
Location: Austin, Texas
Duration: 6 months plus contract

Resumes to:

Infrastructure Service Delivery is responsible for the efficient and effective end-to-end delivery of Infrastructure assets that are compliant with Architectural and Security standards following corporate processes.

The Service Delivery Analyst role is to service customer requests by facilitating the navigation of Change Management process to secure the necessary approvals needed to build Infrastructure assets needed for the business. Please see primary and secondary job responsibilities below.


  • Monitor and manage incoming Infrastructure requests
  • Document requests and submit into the IT Change Management (ITCM) tool for approval
  • Monitor and manage ITCM Approval queue (work with stakeholders to ensure all approval tasks are completed)
  • Develop competency in Infrastructure Service Delivery processes and Infrastructure standards
  • Develop understanding of roles and responsibilities for Service Delivery Matrix team
  • Assist Service Level Manager (SLM) with running the IT Factory
  • Provide backup support for SLM

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