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Desktop Support (4 Positions)



Location: Las Vegas, NV
Job # 10244260
Date Posted: 12-13-2017
Desktop Support
Location:  100% onsite in Las Vegas, NV no T&E must be local
Duration:  9+ months for each resource
Rate:  W2 Hourly (no H1 sponsorship available)

Resumes to: recruiter@romackinc.com
  • Primary task will be migrating employees to O365, 
  • Single sign-on for team members provided by joining on-premises Active Directory accounts with those in Office 365 and enabling security controls that they do not have access to today.
  • Single sign-on for O365 and internal Active Directory accounts eliminates a user name/password for TM’s to remember and a potential entry point for cyber-attacks Assistance Needed
  • Synchronization of on-premises Active Directory user accounts with those residing in Office 365 (Azure AD)
  • Eliminate the need for TM’s to authenticate multiple times to access Office 365 features
  • Establish technological solution to enforce acceptable use policy by limiting TM access of O365 to company-provided devices (desktop/laptop/mobile)
  • Provide TM’s with the ability to reset their own password The following Groups, Business Functions, and Products 
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install, test and configure new workstations, peripheral equipment and software for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Maintain inventory of all equipment, software and software licenses
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Assign users and computers to proper groups in Active Directory
  • Office 365 Conversion experience
Key Skills:
  1. Experience: Strong knowledge of the Windows desktop operating system environment (Windows 7/8/10) as well as PC applications such as Microsoft Office Products and Office 365 is required.
  2. Two years of experience in a computer support role with knowledge of computing hardware, software, voice/data cabling, and/or desktop implementation/support preferred.
  3. Knowledge of or experience with mobile device support (moves, adds, changes, etc.)
  4. Certifications / Licensure: A+ Certification as a Microsoft Certified Desktop Support Technician preferred.
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